Last year, around the first week of Decemeber, my Acer laptop's camera and charger broke down already. It hasn't been a year old so I decided to take it back to PC Corner Gilmore branch (It's in Quezon City, for those who doesn't know where that is.) to have it repaired since it's still under the warranty time given by Acer. Little did I know that by having it repaired, I fear that I might not be able to see my laptop again.
Being in a long distance relationship, you can take all of my gadgets but my laptop. Without it, there's no way that my boyfriend and I can talk to each other so laptop is really of it's essence to me. I took my laptop to PC Corner on December 18, 2009. They ASSURED me that I can have it back after 2 to 3 weeks. After 2 weeks, I didn't call since it was around Christmas break and I was thinking that chances are high that it still wasn't done yet. After 3 weeks, January 2, 2010, I decided to call them. No one answered the phone and again, I thought that they're still on their holiday vacation. I called the next day just to be told that the battery pack isn't there yet but the unit was already delivered. They asked me to call again 3 days after that. After 3 days, I called again and was told the same thing. THEY EVEN ASKED ME IF THEY CAN REFORMAT THE UNIT AS TO CHECK IF THE CAMERA IS WORKING ALREADY. I said yes.
That went on and on until today, February 9, 2010. Last Saturday, my mom called them and asked if it was ready for pick-up already. They said that the battery pack came already and to my surprise, THEY ASKED MY MOM IF THEY CAN REFORMAT IT. Liars. That's what they are. They keep on procrastinating. Haven't they asked me already if they can format it a few weeks back? Obviously, since the one who asked me and the one who talked to my mom were two different people, one of them are lying.
According to them, it was the suppliers fault. (The supplier being Acer, I take it, since my laptop's brand is Acer.) However, I don't really believe that Acer would put their credibility at stake just for one laptop, right? PC corner offered me to take one of their laptops first while I am waiting for mine and that gave me a really bad feeling. It came to my mind that they probably lost my laptop and they just didn't want to say since it'll surely ruin their company's name.
My boyfriend's leaving on Wednesday and I still don't have anything to use. Our desktop's monitor broke down a few weeks ago and I am only borrowing my brother's laptop. I am thinking of getting the laptop that PC Corner was offering me just so I'll have something to use. I am hoping that once I take hold of their laptop, they'd be honest enough to let me know if they really did lose my laptop. It's not very nice for ANY company to lie to their costumers, after all.
